A client just walked out the door after finishing their appointment with you. How can you convince them to return for another? You don’t have to look too far. The answer is right there—your lash salon! Workplace setup is a significant part of eyelash technician training because it’s one of the many success factors of a lash business. If your clients have a positive experience within your salon, they are more likely to return.
A pleasant lash salon will attract more clients to your business and foster customer trust and loyalty. Here are tips for enhancing your lash workplace and ensuring you have everything you need to carry out one appointment after another!
Setting up a workplace for eyelash extensions is all about the feel of a space. When clients walk into your workplace, they should know they’re in for a fantastic experience. Let us share with you the nine key features of a lash salon setup that we teach in our classic eyelash extension training.
The nose knows! Scent is directly associated with memory and emotion. If your lash salon doesn’t have a good smell, people won't have a pleasant experience with it. So make sure your space has a fresh, relaxing, and calming scent. Choose essential oils with aromatherapeutic properties like lavender, chamomile, and jasmine.
Maintaining a sanitary environment is a must in the beauty industry. Your salon should always be hygienic and spotless to keep your clients safe. To do that, you have to regularly organize and clean your tools and make it a habit to have fresh towels ready for each client. We also recommend sitting in spaces your clients sit, like your waiting area or styling chair, and taking a look around for any spots that need to be dusted or cleaned. There may be hidden spaces you don’t realize your clients can see!
There are many ways a lash technician can improve their customer service, including the following:
• Always greeting clients when they enter the salon
• Demonstrating diligence when responding to your clients
• Creating a business website with an efficient booking system or other alternative options when you can't answer a phone call
Customer service is vital in providing a good experience for your lash clients. You must be friendly and approachable so that clients come to you for any concerns. It will also build customer trust and contribute a great deal to the overall success of your lash business.
There are many ways a lash technician can improve their customer service, including the following:
• Always greeting clients when they enter the salon
• Demonstrating diligence when responding to your clients
• Creating a business website with an efficient booking system or other alternative options when you can't answer a phone call
Customer service is vital in providing a good experience for your lash clients. You must be friendly and approachable so that clients come to you for any concerns. It will also build customer trust and contribute a great deal to the overall success of your lash business.
Light is associated with our physical and mental well-being. Studies show that enhanced lighting in a workplace can increase productivity, improve mood levels, and reduce errors. Good lighting is particularly essential in your lash station since your job is all about the fine details. It will help you work precisely throughout the application, ensuring a safe procedure and long-lasting lashes.
Keep your clients extra comfortable lying down with soft blankets and cozy pillows. Provide them with a pair of slippers upon arrival as well. This creates a spa-like mood in your station and also keeps your station clean. Remember: keeping your clients as comfortable as possible is your top priority!
Research indicates that music significantly helps with relaxation. It causes the brain to harmonize with the beat and produce alpha brain waves that promote calmness. Music also reduces stress hormones. You can even ask your client what type of music they would prefer to listen to during their service.
Make your lash salon more welcoming with complimentary drinks. Serve water, coffee, or tea for a healthier choice. This will help them relax, particularly clients who are nervous because it's their first time. It is also one of the many ways to make them feel special.
Why not give something as a gift to your lash clients? They’ve decided to invest in something that isn't cheap—a gift can help reduce the sting of the price tag. It's also your way of showing appreciation. Offer them something small and valuable, such as disposable tools or an aftercare kit, to help them maintain their lashes properly at home.
Congratulations! You now have a pleasant lash salon to work in. Next, let's run a quick check on your workplace tools. They must be within reach in your station to avoid appointment interruptions.
Here are the must-have tools in your lash station according to our eyelash technician training program.
• Isolation and application tweezers
• Different types of lash extensions
• Hand sanitizer
• Cream remover
• Debonder
• Lash shampoo
• Disposable tools
• Tissues and cotton swabs
• Saline solution
• Lash adhesive
• Pen
• Primer
• Brushes
• Mirror and dentist mirror
• Cleansing wands
• Paper tape
• Medical eye patches
• Microtips
Lash adhesives require specific temperatures and humidity levels. These elements affect their stability and curing time. If you’re located in a tropical area, you need to reduce the humidity and temperature to stabilize the adhesive. But if you live in a cold place, you need to increase both.
When buying adhesives, always check the required humidity level and temperature first. Then, adjust the levels in your lash station to keep the adhesive bond in its best condition.
Fantastic lash salons share these nine key features. Here’s a quick recap of what we’ve just discussed:
• Good scent
• A clean environment
• Good customer service
• Comfortable bed with pillows and blankets
• A pair of slippers for clients
• Good lighting system
• Soothing music
• Complimentary drinks, and
• Small tokens of appreciation after each appointment
• Setting up a clean and comfortable salon will benefit both you and your clients. You can be at your most productive, and they can relax and have faith in your skills. This will result in satisfied customers and tremendous success for your lash business!
Learn more about workplace setup tips from our eyelash extension beauty courses, included in your Beauty Boss Academy membership! We have courses and master classes for everyone, whether a lash newbie or an experienced lash tech.
How to become a licensed lash tech and how to get certified for lash extensions are two different things, although the words "license" and "certificate" may seem similar.
• A license allows estheticians to legally offer and perform general beauty services, which may include lash extension application. Only your local trade department can grant this. To obtain a license, you must complete the necessary licensing requirements in your state or province.
• A lash certificate identifies you as a specialist in lash extension application. This can give licensed estheticians a competitive advantage in the lash industry, especially if their program didn't teach lash extension application extensively. Certification requires completion of a course in eyelash extensions, such as what Beauty Boss Academy offers.
The requirement to perform lash service differs per state or province. Some will ask for a license, while others only require a certificate. We suggest checking your local regulations before obtaining any of the two.
Friday, December 01, 2023
Friday, December 01, 2023
If you are planning to make a career as an eyelash technician, there are a few things you need to know even after undergoing training. We've gathered some common questions about lash technician licensing regulations that aspiring lash artists ask so that you don't have to look for them one by one.
Friday, December 01, 2023
Do your lash client's eyes resemble almonds? For lash artists, this means the perfect lash style for them is a no-brainer—all of them! Aptly named the almond eye shape, it’s popular for being highly flexible and suitable with any lash extension style. But is that really the case? Continue reading to find out!
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